Connect with us

News

STOCARD BUILDS ON SUCCESS AS IT EXPANDS STOCARD PAY TO FOUR MORE EUROPEAN COUNTRIES

  • Stocard, the leading European mobile wallet with over 50 million users, launches its payment functionality, Stocard Pay, in Germany, France, Italy and the Netherlands
  • The payment feature is the first financial service launched by Stocard and is the first in a series of new major features planned in the upcoming months

 

 Stocard, the leading European mobile wallet, today launches its payment feature Stocard Pay in four European countries: Italy, France, Germany and the Netherlands having launched in the UK in June this year. This latest announcement from Fintech company Stocard is the first of a series of features as it sets its sights on becoming the leading on-the-go financial services provider.

 

Stocard Pay is the latest feature from the Stocard app as it looks to expand its mobile financial services across the continent having already seen huge success with its original offering that allowed shoppers to manage all their loyalty cards in one app launched in 2012. The fintech company now has over 50 million customers and 1.7 billion POS-transactions per year and is now looking to expand its offering to provide a holistic approach to consumer financial services.

The new feature was developed to complement the end-to-end shopping experience that the existing Stocard app offers by adding multiple bank cards to the app. Stocard Pay allows users to create a virtual credit card  hosted in the app. Registration is seamless taking just one minute and without the need for paper documents. Users currently can top up Stocard Pay using Mastercard and Visa and allows users to save on foreign currency fees when purchasing items abroad.

 

Android users have access to the virtual card directly in the Stocard app. For iOS devices, Stocard supports Apple Pay, which brings the Stocard payment card to Apple Wallet. Users simply transfer money to their Stocard account from their bank account or by using their debit and credit cards. Thanks to the auto-top-up function, users don’t have to reload their account manually, instead the Stocard account can be refunded automatically once the balance drops below a certain threshold.

 

Björn Goß, CEO and co-founder of Stocard, comments: “The launch of Stocard Pay in four more European markets is a major step for us to bring the future of banking to our users. The digital wallet is becoming the central hub in our lives for everything around money, shopping, and banking.

 

“We see the future of banking as purely mobile and working in conjunction with other financial services in one easily accessible place. Stocard Pay is the first major feature with several more planned over the next months as we create this future of shopping and banking through Europe’s leading mobile wallet for everyone.”

 

News

BLACK FRIDAY WEEKEND SET TO SMASH ONLINE SALES RECORDS, ACCORDING TO ECOMMERCE EXPERT

The Black Friday weekend is anticipated to be the largest for online sales on record as the UK remains in lockdown, according to data from eCommerce experts Visualsoftwith daily online sales revenues already having exceeded Cyber Monday 2019’s figure of £4.8 million.

These predictions come following a major surge in activity on Visualsoft’s market-leading eCommerce platform, which is used by over 1,000 retailers and processes £1.20 of every £100 spent online in the UK. The highest recorded figure for online sales is the £1.49 billion spent on Black Friday 2018, however this year’s event could exceed this if the current sales trend continues.

Visualsoft’s platform has so far seen a 35% revenue increase in the period between Monday 23rd November and Wednesday 25th November, which is indicative of shoppers taking advantage of retailers beginning their Black Friday promotions earlier than ever this year, to ease the traditional pressures of the retail peak period. Average order values have also risen by 21% during this time.

Additionally, the platform has also reported a 25% increase in traffic, which indicates high consumer interest in picking up a deal over the Black Friday weekend, with a high chance of conversion for businesses that have taken the time to prepare their online offering for the weekend of sales.

Separate consumer trends analysis also indicates an increased public interest in forgoing the major retail brands this year. Search engine data shows that searches for “independent businesses” have skyrocketed by 139% in the past week compared with the same period last year. Related terms, such as “support local businesses”, have seen a similar boost, having increased by 152% over the same timeframe.

 

David Duke, chief operating officer at Visualsoft, said: “Black Friday has increasingly been making the move from bricks-and-mortar to online channels over recent years, however the enforced restrictions placed upon us by the COVID-19 pandemic have accelerated this move significantly.

“While this means major opportunities for those that have taken the time to optimise their online presence, if your eCommerce offering is not up to scratch then you are essentially throwing away the tremendous sales opportunity afforded by the surge in demand at this time of year.

“Particularly for independent businesses, which are likely to see a dramatic influx of visitors this year from the public’s desire to support independent brands, it is crucially important to get the basics right when it comes to your online offering, or risk frustrating customers as a result.”

 

Continue Reading

News

ONE IN FIVE INSURANCE CUSTOMERS SAW AN IMPROVEMENT IN CUSTOMER SERVICE OVER LOCKDOWN, RESEARCH SHOWS

SAS research reveals that insurers improved their customer experience during lockdown

 

One in five insurance customers noted an improvement in their customer experience over lockdown, according to research conducted by SAS, the leader in analytics. This far outweighed the 11% of customers who felt it had deteriorated over the same period.

This is positive news for insurers during such challenging times, with 59% of customers also saying that they would pay more to buy or use products and services from any company that provided them with a good customer experience over lockdown.

The improvement in customer experience also coincides with a rise in the number of digital customers. Since the pandemic started, the number of insurance customers using a digital service or app has grown by 10%. Three-fifths (60%) of new users plan to continue using these digital services moving forward.

However, while the number of digital users grew over lockdown, half of the insurance customer base has not yet chosen to move to digital insurance apps or services.

 

Paul Ridge, Head of Insurance at SAS UK & Ireland, said:

“It’s impressive that there was a net improvement in customer experience during lockdown, despite the challenges the industry was facing with a transition to remote working and increased claims for things like cancelled holidays. While many were forced to wait on customer help lines for long periods, part of the improvement may be explained by even a small (10%) increase in the number of digital users.

“However, it’s clear that a huge number of customers are still yet to make the move online. It’s vital that insurers provide the most accurate, timely and relevant offerings to customers, and this is best achieved by having additional insight into online customer journeys so they can understand them better. Using analytics and AI, insurers can seize this opportunity to digitalise their customer experience and offer a more personalised approach.”

Meanwhile, for insurers that fail to offer a consistently satisfactory customer experience, the price could be severe. A third (33%) of customers claimed that they would ditch a company after just one poor experience. This number jumps to 90% for between one and five poor examples of customer service.

 

Continue Reading

Magazine

Trending

Finance25 mins ago

CFOs PLAY A STRATEGIC ROLE IN RECOVERY

Frederic Portal, Finance Solution Director at Workday   With so much uncertainty around what the next year may have in...

Finance2 days ago

MASTER YOUR DATA: TACKLING CUSTOMER RETENTION CHALLENGES IN FINANCIAL SERVICES

Helena Schwenk, Market Intelligence Manager at Exasol   Customer retention has always been crucial to financial institutions (FSIs), with the majority...

Wealth Management2 days ago

HOW ALGORITHMS CAN BOOST YOUR TRADING PROFITS

Gabriele Musella is CEO and co-founder of Coinrule   Trading, whether for cryptocurrencies or stocks, is about buying and selling...

News2 days ago

BLACK FRIDAY WEEKEND SET TO SMASH ONLINE SALES RECORDS, ACCORDING TO ECOMMERCE EXPERT

The Black Friday weekend is anticipated to be the largest for online sales on record as the UK remains in lockdown, according...

News4 days ago

ONE IN FIVE INSURANCE CUSTOMERS SAW AN IMPROVEMENT IN CUSTOMER SERVICE OVER LOCKDOWN, RESEARCH SHOWS

SAS research reveals that insurers improved their customer experience during lockdown   One in five insurance customers noted an improvement...

Technology4 days ago

PASSWORDS, BIOMETRICS AND BEYOND

By: Hicham Bouali, Pre-Sales Director EMEA of One Identity, a specialist in identity and access management   At any given...

News4 days ago

AVATRADE NOW SUPPORTING DEPOSITS VIA PAYPAL AND RAPID TRANSFER

AvaTrade continues to grow its customer offering by adding PayPal and Rapid Transfer to its supported payment methods. AvaTrade’s customers...

Business4 days ago

GOING GLOBAL: 7 TIPS TO GET STARTED

The idea of selling your products or services to new markets across the globe is an attractive prospect for any...

News4 days ago

KASHFLOW AND YAPILY PARTNER TO SUPPORT SMES WITH DIGITAL BOOKKEEPING AND CASH FLOW MANAGEMENT

KashFlow continues its mission to provide SMEs and accountancy firms with software that keeps bookkeeping easy to understand and even...

Top 104 days ago

WHY HIGH NET WORTHS SHOULD BE LOOKING AT ANGEL INVESTING IN A NEGATIVE INTEREST RATE ENVIRONMENT

By Oliver Woolley, Envestors   As England gets through its second lockdown, Bank of England policymakers report the UK we...

News5 days ago

VIVA WALLET SUPPORTS E-COMMERCE GROWTH THROUGH ITS MARKETPLACE SOLUTION

Viva Wallet’s PSD2-compliant payment solution for online marketplaces removes the requirement for them to become licensed providers of regulated payment services. Viva Wallet is able to handle the streamlined processing of customer transactions through a PSD2-compliant escrow account...

Banking5 days ago

REDUCING FRICTION ONLINE HAS BECOME BUSINESS CRITICAL

Andrew Shikiar, Executive Director at the FIDO Alliance   The global pandemic has pushed the importance of remote access and authentication...

Wealth Management5 days ago

QUICK FIXES TO LOWER YOUR CAR INSURANCE

Car insurance is something we all have to pay for, no matter how much we despise it. However, it’s not...

Uncategorized5 days ago

ALL-SEASON TYRES AND HOW TECHNOLOGY IS CHANGING THE FUTURE OF TRANSPORT

Avid vehicle enthusiasts will likely know that summer and winter tyres are developed from different rubber compounds which work at...

Business5 days ago

EQUIPPING YOUR TEAM WITH THE SKILLS TO MANAGE THE CHANGING LANDSCAPE

By David Wharram, CEO of Coast Digital   For businesses to emerge from the COVID-19 pandemic stronger than ever, companies...

Banking5 days ago

BANKING ON THE FUTURE: WHY PAYMENTS TRANSFORMATION IS THE KEY TO SUCCESS

Simon Wilson, Co-Head, Payments at Icon Solutions   Standardisation, regulation and technological innovation means payments are well on the way...

Finance6 days ago

DIGITAL FINANCE: UNLOCKING NEW CAPITAL IN DISRUPTED MARKETS

Krishnan Raghunathan, Head of Finance & Accounting Services at WNS, explores how a digitally transformed finance department can give enterprises...

Technology6 days ago

DATA DILEMMAS IMPACTING ESGS

Mario Mantrisi, Chief Strategy and Knowledge Officer, Kneip   It’s been well documented over the past few months that the...

Technology1 week ago

SIX PILLARS FOR A SUCCESSFUL CLOUD

by Giuseppe Paternò, IT Infrastructure Architect, Security Expert, and Cloud Solution Guru   COVID-19 pandemic is pushing many companies to...

News1 week ago

MARQETA CONTINUES EUROPEAN GROWTH, SIGNING THREE NEW DIGITAL BANKING CUSTOMERS

Marqeta is supporting the development and launch of three new digital banks across the UK and Europe   Marqeta, the...

Trending