Connect with us

Top 10

HOW THE SECOND WAVE OF EMBEDDED LENDING WILL SHAPE 2022

Published

on

Embadded landing

Fuelled by the power of embedded finance, embedded lending is pushing the boundaries of SME funding to new frontiers. Mikkel Velin, Co-CEO at YouLend, explores the trends shaping the future of borrowing and what this means for the lending industry in 2022.

Embedded lending is booming. Over the past year, we’ve seen huge numbers of retailers offering lending services to consumers with new buy-now-pay-later (BNPL) offerings providing a much-needed boost to spending in the sector.

On the other side to consumer financing, a parallel trend has emerged rapidly in the B2B space in the UK, with e-commerce platforms and payment service providers (PSPs) from outside of the traditional finance sector, lending directly to their business customers. In 2022, the prevalence of embedded lending, which is still ripe for the taking in Europe, is predicted to surge across the region as SME demand for finance continues to grow on a global scale.

This will bring many benefits. After all, it’s high time that small businesses across Europe were offered alternative avenues to accessing credit. Traditional, bank-based lending is plagued by low approval rates, slow decisioning, poor service and bad onboarding experiences. New players have an opportunity to leverage their technology capabilities to offer excellent service offerings to their merchants, and benefit from those strong customer relationships.

Co-CEO at YouLend

Mikkel Velin

With this in mind, it’s clear that embedded lending will continue to have a profound impact on the future of borrowing. But what, specifically, can we expect to see in 2022?

 

1) Collaboration will be key to survival

In a competitive landscape, simply staying in your lane is not enough. The catch-all phrase ‘everyone’s a fintech now’ certainly has some truth. But in 2022, firms who aren’t already offering critical ancillary services to customers will have to reconsider their approach in order to stay ahead of their rivals.

Embedded finance technology allows firms to build directly on the foundation of their future growth. Doing business in the digital age is about enabling your customer community to grow alongside you. With embedded lending, when the business customer grows, you grow. In this way, embedded lending has the power to elevate, not eliminate, players across the broader ecosystem.

2) BNPL will open the door for growth in the B2B space

One embedded lending trend that we’ve seen experience rapid growth and success is BNPL, enabling consumers to buy goods on credit and pay for them within a set period after the point of sale.

But we are only just beginning to scratch the surface when it comes to B2B – which is surprising considering the scale of the opportunity at hand. Estimated to be over five times larger than the B2C market, B2B SME lending in Europe remains antiquated and ripe for transformation.

As companies and consumers gain more and more confidence in the technology that underpins rapid access to funding, opportunities to utilise embedded finance across multiple sectors will continue to snowball in 2022.

3) eCommerce platforms will overcome traditional hurdles to offer financing

Whilst the huge growth of BNPL has been well documented, lesser known is the rapid growth of eCommerce platforms offering lending solutions to their business customers in the UK. Via embedded lending, challenges that have prevented other market players from becoming lenders in the past, such as building capital and having strong economies of scale, can be sidestepped.

Thousands of SME customers are now accessing credit via e-commerce platforms, such as eBay, as a source of funding. Revenue-based financing provides a flexible alternative to fixed amortizations offered by many traditional banks; access to more data to assess credit risk means loans can be approved much faster.

The result? More customisable, accessible, and cheaper sources of funding for SMEs whilst avoiding the lengthy processes to determine creditworthiness, expensive fees, and high interest rates that so often come with traditional lenders. Flexible risk models allow a much wider pool of merchants to be approved for financing, mirroring the success of micro-financing in bringing growth to a sector often overlooked by banks.

Therefore, it’s no surprise that in 2022, the uptick of e-commerce platforms offering embedded financing options in the UK will continue to boom while European players start to wake up to the opportunity.

Whilst each of these trends are influencing traditional lending structures in their own way, they are also working together. At the centre of all three lies the harnessing of data and technology to create a better product and customer experience. Certainly, invention isn’t always needed for innovation. Rather than reinventing the wheel, there’s tremendous value to be had in taking stock of what exists already to find a better way of doing things.

Those that recognise this and act upon it to seize the embedded lending opportunity at hand will be the ones to not only survive but thrive in 2022. I for one am excited to see how the lending industry will continue to evolve across the UK and in Europe in the new year – and beyond.

 

Top 10

Insurance providers must be ready to tackle quote manipulation as potential fraud rises

Published

on

By

Sam Marsh, director, product management at LexisNexis Risk Solutions Insurance

As road fuel costs reach a record high[i]  and inflation hits a level not seen in 40 years[ii], it is little wonder that reducing motoring spend, including shopping around for cheaper car insurance, is top of the agenda for many people. Indeed, recent reports indicate that 68% of UK adults plan to decrease the amount they spend on driving[iii]. As finances are squeezed, the fact that one in five motor insurance buyers think it is fine to manipulate details in their insurance application to obtain a favourable quote on their premium[iv], indicates that insurance application fraud looks set to rise.

To some, quote manipulation may seem innocent enough, but deliberately misstating key pieces of information is fraud. This can have the knock-on effect of increasing policy prices for all.  More concerning is that individuals deliberately misstating information in their application could find their policy is made null and void if this is discovered at claim and they may also find it difficult to obtain insurance in the future.  What may seem like a little white lie can have long-lasting ramifications.

What exactly is quote manipulation though? Manipulating a quote is when a person applying for insurance (the proposer) deliberately materially changes information on an application throughout the quote journey, to reduce the premium. It could be the address the vehicle is left at overnight, whether it has any modifications or years licence held. Often this is done across numerous quotes to compare results, cherry-picking the best.

‘Fronting’ is an example of application fraud and often involves quote manipulation.  This is where a person (often a father/mother/older sibling) declare themselves as the main driver/proposer, when really it is their newly qualified family member who would be a higher cost to insure.  They will try numerous quotes, swapping out different main drivers, to see how the costs compare.

So how can the shrewd use of data enrichment at point of quote help the industry move the fight against fraud from detection at point of claim, to prevention at the front door?  It comes down to using quotation data intelligence gathered from across the insurance market.

Fraud comes in many guises, but insurance providers cannot fight it in silo. A market-wide quote history database can help identify potentially fraudulent quote behaviour in real-time by comparing quotes across a specific period of time to identify the probability of data being manipulated.  This insight puts insurance providers in a position to check the facts with the customer before policy inception.

It’s not just fraud prevention this quote history data can help with, understanding the likelihood of quote manipulation can also help support pricing and underwriting practices, when used alongside additional data attributes at the point of quote.

Indeed, insurance providers could combine unique insight into how, when and if an individual has shopped for insurance with further insurance specific data sources such as policy history (cancellations, gaps in cover); vehicle history (MOT, valuation, mileage); the presence and performance of Advanced Driver Assistance Systems; and soon claims history to create a 360-degree view of the risk. This can help insurance providers consider the suitability of a product or price for a particular customer, offering them a significantly better customer experience.

Our research suggests that it is younger people who are more likely to manipulate quotes with nearly three quarters of 18–24-year-olds in our recent study thinking any or some adjustment of information is okay in order to reduce their insurance premium[v].  This may not come as a surprise given a recent report has found that the under-30s are disproportionately being forced to bear the brunt of the costs of social care reform and Covid via a 10% increase National Insurance Contributions and freeze on the student loan repayment threshold[vi]. So, the ‘Packhorse Generation’ as they are being dubbed, may, more than other generations, give in to the temptation of quote manipulation.

However, as stated previously, if an insurance provider knows up front the risk of a quote being manipulated, that is their opportunity to query the validity of the data and educate consumers who may be genuinely unaware of the risks of deliberate mis-statements, before policy inception.  This approach can help protect both themselves and the customer from the outcome of fraud.

As economic pressure spirals, insurance professionals have an immediate opportunity to leverage consumer quote information to educate, protect and price customers based on their shopping behaviour.

[i] https://www.rac.co.uk/drive/news/fuel-prices/diesel-fuel-prices-hit-new-record-high-as-uk-moves-away-from-importing-russ/

[ii] https://www.ons.gov.uk/economy/inflationandpriceindices/bulletins/consumerpriceinflation/april2022

[iii] https://www.themotorombudsman.org/press-releases/tmo-urges-motorists-to-keep-vehicle-servicing-front-of-mind-in-the-face-of-cost-of-living-hike

[iv] LexisNexis Risk Solutions was not identified as the sponsor of this research, which was based on a survey of 1,546 consumers who had bought motor insurance online within the last 12 months and was conducted during April 2022

[v] LexisNexis Risk Solutions was not identified as the sponsor of this research, which was based on a survey of 1,546 consumers who had bought motor insurance online within the last 12 months and was conducted during April 2022

[vi] https://www.if.org.uk/wp-content/uploads/2022/02/packhorse_inflation_press_release_FINAL.pdf

Continue Reading

News

Urban Company rolls out health insurance for service professionals in partnership with ACKO Insurance

Published

on

By

  • Health insurance plan to benefit 40,000+ service partners in India
  • Service partners can avail up to 12 free-of-cost online doctor consultations in a year
  • Urban Company already provides Group Life and Accidental Insurance cover to all the service partners associated with the platform   

Urban Company, Asia’s largest tech-enabled home services marketplace, today announced that it is introducing a comprehensive health insurance plan for its service partners in India. The company has tied up with ACKO Insurance to craft this insurance cover.

Under the newly launched health insurance policy, all UC Plus service partners will get an insurance cover of INR 2 lac. The policy will also provide family medical insurance for spouse and two children and up to 12 free medical consultations per year. This is in addition to the existing Group Life and Accidental Insurance cover. Service partners without UC Plus subscription will benefit from a health insurance cover of INR 1 lac, with up to 12 free medical consultations per year for self, along with the existing benefits of the Group Life and Accidental Insurance cover.

Commenting on the initiative, Varun Khaitan, COO & Co-founder Urban Company, said, “Health insurance provides a shield against unexpected medical expenses that can throw individuals and families in dire financial situation. To protect our service partners from such a scenario, we are introducing a specially designed health insurance plan. At Urban Company, our priority has always been the well-being of our partners and we constantly strive towards that through our continued focus on safety net and wealth creation for them.”

Brijesh Unithan, Senior Vice President of Partnerships, ACKO Insurance said “Health Insurance has become a critical aspect in financial planning, and kudos to Urban Company for planning this on behalf of their service professionals. We are excited about the partnership and will keep refining the benefits with more experience to make it a one-stop shop for Urban Company’s service professionals to access all their health insurance needs. 

ACKO Group Medical Cover (GMC) empowers partners to choose from a wide range of benefits offering flexibility to change benefits as per the changing needs of the family and reduces the burden of expensive medical care and the soaring medical inflation. In addition, ACKO GMC eliminates the tedious paperwork by making the entire insurance journey accessible on the app.

Urban Company has a structured approach towards partner development and well-being centered around 4 key pillars: improved earnings, safety net, training and wealth creation. This announcement is part of the Urban Company’s efforts to further strengthen the safety net it offers to its partners. All active partners on the UC platform in India are covered under the Group Life and Accidental Insurance cover. Some of the key aspects covered under the policy are life insurance (INR 6 lakhs), disability cover (INR 6 lakhs), accidental hospitalization (INR 70,000), accidental OPD treatment (INR 10,000), among others.

Recently, Urban Company also announced an industry-first ‘Partner Stock Ownership Plan (PSOP)’ initiative for its service partners. Under this initiative, the Company plans to award stocks worth INR 150 Cr. to thousands of service partners over the next 5-7 years. This will enable Urban Company service partners, including plumbers, electricians, cleaners, beauticians, and massage therapists etc., to become equal stakeholders in the company’s growth.

 

Continue Reading

Magazine

Trending

News2 days ago

Wombat partners with Currencycloud to launch its new, free Instant Investment service to open up investing for a wider market.

UK-based micro-investment platform Wombat has partnered with Currencycloud, the experts in simplifying business in a multi-currency world, to launch its...

Business2 days ago

A lack of training and email security solutions is contributing to a rise in email threats targeting the finance sector.

Mike Fleck, Senior Director, Sales Engineering at Cyren   Email remains the most popular and successful attack vector in the...

Top 102 days ago

Insurance providers must be ready to tackle quote manipulation as potential fraud rises

Sam Marsh, director, product management at LexisNexis Risk Solutions Insurance As road fuel costs reach a record high[i]  and inflation...

News2 days ago

Urban Company rolls out health insurance for service professionals in partnership with ACKO Insurance

Health insurance plan to benefit 40,000+ service partners in India Service partners can avail up to 12 free-of-cost online doctor consultations in a year...

Finance2 days ago

Main Factors Accelerating API Security Risks in Financial Services

By: Yaniv Balmas, VP of research at Salt Security   The API ecosystem is exploding and nowhere has API delivery...

Business2 days ago

Automation: the future of supply chains?

By Andrew Scargill, Logistics Operations EMEA at Digital River   Caught between the chaos of coronavirus and fallout from Brexit,...

News2 days ago

Can intelligent automation ensure the survival of the insurance industry?

Eric Tyree, SVP of AI and Innovation, SS&C Blue Prism   The economic viability of the insurance industry’s current business...

Business2 days ago

Time to make your energy future more predictable

– Alistair Booth, MD, Ortus Energy   UK businesses have a real opportunity to lock-in some energy certainty as a...

Top 102 days ago

Signals: Simplifying Trading Experiences

by LegacyFX Trading signals are a way for investors to indicate that the market is moving in a specific direction....

News3 days ago

Rivery Raises $30M B Round of Venture Funding from Tiger Global

With data needs growing and data talent scarcity, there is huge demand for Rivery’s 100% SaaS solution to create an...

Banking5 days ago

Wealth Managers and the Future of Trust: Insights from CFA Institute’s 2022 Investor Trust Study

Author: Rhodri Preece, CFA, Senior Head of Research, CFA Institute   Corporate responsibility is more important than ever. Today, many...

Interviews5 days ago

Q&A with Andréa Jacquemin, founder and CEO of Beamy

Beamy is a fast-growing scale-up that focuses on pioneering a new approach to SaaS management for large companies. Founded in...

News1 week ago

How to reignite your store with streamlined operations and a distinctive customer experience

Colin Neil, MD, Adyen UK   Retailers know that prioritising customer experience is vital to success today. This, amongst the...

Business1 week ago

5 tips to ensure CSR efforts come across as genuine

By Mick Clark, Managing Director, WePack Ltd   Corporate social responsibility – or CSR – is playing an increasingly pivotal role...

Business1 week ago

How to Build Your Credit Up Safely

by Taylor McKnight, Author for Compare Credit   What Is Credit? Credit is money owed by a person that allows...

News1 week ago

PCI DSS Compliance in the Cloud – Everything you should know

Introduction PCI DSS 4.0 is the latest and updated version of PCI DSS that was introduced on March 31st, 2022....

Banking1 week ago

2022 ESG Investment Trends

Jay Mukhey, Senior Director, ESG at Finastra   Environmental, Social and Governance (ESG) themes have been front and center throughout...

Business1 week ago

PROTECT THE VALUE OF YOUR SAVINGS AND AVOID RISING INFLATION PRESSURE

Planning for the next financial year? Former Bank Manager and successful whisky investor, Roger Parfitt, tells us why cask ownership is...

Technology1 week ago

UK Organisations turn to artificial intelligence to fight sophisticated cyberattacks

New research by cybersecurity expert Mimecast finds that email attacks are becoming more frequent and sophisticated More and more companies...

Finance1 week ago

The power of diversity: The need for female role models in FinTech

By Isavella Frangou, VP of Sales and Marketing, payabl.   As our world is constantly evolving, it’s easy to believe...

Trending