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HOW TECHNOLOGY IS HELPING TO REDUCE LONELINESS AMONG THE ELDERLY

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by Phil Marshman, founder and CEO of Sentai

 

In the UK, it is estimated that nearly a third of people aged 65 and over live alone, with 1.4million of those people describing themselves as often, or always, feeling lonely – that’s not even taking into account the impact the COVID-19 pandemic has had this year. Two national lockdowns and ongoing social distancing measures have kept those who live alone restricted from the outside world, naturally increasing the already distressing number of people suffering with some form of loneliness.

Indeed, it is expected an additional 600,000 elderly UK residents will also suffer with loneliness by 2025, taking the overall total to over 2 million people. Another concern is the increase of people aged 50 and over falling into that category, showing that more people below the age of 60 are reporting feeling lonely.

Like most problems in today’s world, we often turn to technology to find a solution. Caring and supporting the elderly and vulnerable is no different and there has been a high and ongoing demand to offer people who live independently a product that can bring them companionship to combat loneliness, which in the worse cases can lead to depression, stress and anxiety. Family caregivers have also been calling out for a solution that can offer them peace of mind when they can’t physically be present for their elderly loved ones. The stresses around caring for vulnerable family members can also cause poor metal wellbeing for the caregivers themselves – it’s a double-edged sword.

Thankfully, we are now seeing technology being utilised for this suffering sector. Research shows that every £1 invested into tackling loneliness can save up to £3 in health costs, so it makes sense to be looking into technology that can solve the problem, save costs in the long-term, and reduce pressure on our health services.

Phil Marshman

The recent introduction of Artificial Intelligence (AI) and Augmented Voice Technology has allowed developers to create agile products that not only assist and support someone who lives alone, but learns from their behaviours to interact in a more personal, meaningful manner.

Take your standard hands-free and voice-controlled smart device, for example. It speaks when spoken to and responds to the user’s commands, which is very useful. Now imagine that device is in the home of someone who lives alone with dementia or another type of memory loss illness. What good is it then? The question then becomes how can we create a two-way conversation where the device is prompting and reminding the user to take their routine medication, for example, or have a videocall with the grandkids. By using a complex algorithm that can learn from its contextual experiences with the user, then loneliness can be significantly reduced among the older population, and even eliminated in some cases.

It is remarkable that 49 per cent of elderly people in the UK state that the TV or their pets offer them their main source of company. Neither can speak back to you and sometimes that is all someone really needs; a meaningful conversation. Pioneering AI and Augmented Voice Technology can offer conversations while helping the user to sustain a healthy and quality lifestyle. Whether it’s talking to someone who lives alone about their day ahead, suggesting they should get some fresh air and exercise with a walk at 2pm, giving them a new recipe to try out, or reminding them their favourite TV programme starts at 5pm, the possibilities are endless and increase the fostering of companionship and even friendship. Furthermore, the device’s warm, friendly voice can be regionalised to suit the user, making them feel even more comfortable and less alone. It may sound unrealistic and too far into the future for a person and a device to interact in this way, but it’s already happening now, and will soon be commonplace in the homes of people across the UK.

While machine learning isn’t revolutionary, using it to reduce loneliness and support caregivers who can’t always be there for their loved ones is. And where does the caregiver fit into this new relationship between their family member and the ever-evolving smart device? Well, products are now available on the market that come equipped with sensors that can monitor the user’s movements, providing text updates on their mobility to relatives and carers, and alerting them in emergencies. Caregivers can even stay connected via a smart app, with daily performance logs and push notifications enabling them to get peace of mind – anxiety and stress is alleviated with this best-in-class independent care.

Although still a fairly new and evolving field of development, technology built to combat loneliness and improve poor mental health will soon be integrated into more typical IOT in the household, allowing it to control other smart devices around the user’s home.

Overall, as more advancements are made in the field of AI in caregiving, we can expect to see more caregiving devices popping up in the homes of people who fall into the 1.4million that feel lonely, and ultimately, that can only be a good thing.

 

Phil Marshman is the founder and CEO of Sentai, a British technology start-up using innovative artificial intelligence to help caregivers independently support the elderly from the comfort and safety of their own home, via a machine-learning smart device. Being launched to help provide a solution to the UK’s ageing population crisis and rise in loneliness – accelerated by the coronavirus pandemic – Sentai monitors and supports the elderly to help bring peace of mind to relatives who can’t always be present.

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Banking

Cloud technology in banking: Why adoption is on the rise

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Alpesh Tailor, Executive Director at digital transformation specialist GFT

 

The banking sector has never shied away from innovation, whether it is new products to improve customer savings habits or new ways of interacting with people and business, but embracing new technologies such as cloud has, until recently, been relatively slow. However, leading global financial institutions such as Goldman Sachs and Deutsche Bank have accelerated their adoption of cloud, which can provide insights for efficient technology transformation across the sector.

We conducted research to measure 21 medium-size and large banks’ sentiment and operations regarding cloud technology. Examining the relationship between cloud technology and banking professionals, our research provides an insight into the overall finance sector’s perception of cloud technology and how its application can improve banking procedures and efficiency.

 

Scale-up abilities

A significant trend showed that the way people use their finances and banking systems has changed, particularly when it comes to payments and transfers. Our research revealed that 86% of bankers have adopted cloud services to harness its virtually unlimited scalability, citing a definitive change in transaction behaviour as the main reason for moving to the cloud.

In the world of retail banking, buy-now-pay-later, open banking, and contactless payment systems have revolutionised the way people use their bank, making financial management easier and more efficient. However, despite these evolutions, high street banks are playing catch-up to the challenger banks who possess fewer legacy processes and, therefore, an easier migration to new technologies, such as the full utilisation of cloud and artificial intelligence.

The cloud provides a dependable, scalable, and flexible data system that allows traditional banks to modernise quickly and stay abreast of the innovations that ‘born-in-the-cloud’ challenger banks are bringing to the market. An increasingly popular way of doing this is by adopting a hybrid and multicloud approach.

Most organisations are considering diversifying their cloud technology, with 76% of bankers now agreeing with the importance of implementing multicloud systems in order to benefit from resilience and security improvements made by the main cloud providers. These cloud ‘hyperscalers’ also provide regular updates and continue to release exclusive new services and platforms as they continue to innovate.

 

Optimising costs

Our research indicates that cost optimisation is a primary reason that banks are looking toward the cloud for their future storage needs, with 81% of bankers confirming they have adopted cloud technology to save costs.

Installing and maintaining on-premise IT systems is lengthy and costly for financial institutions. When using the cloud, however, purchasing and installing hardware is no longer required as the cloud service provider hosts all the required infrastructure. The management of the hardware is included within this, reducing the overall cost of IT support further.

 

 Organisational inertia

Technological innovations are usually heralded for their ability to streamline operations, making them quicker and more secure. Our research illustrates that 62% of bankers believe organisational culture and inertia to be a key challenge within the sector. Besides being flexible for scalability and cost, adopting cloud technology can bolster organisational efficiency, since banks can spend fewer resources managing the relationship between trading volumes and payment infrastructure. Bankers acknowledge this opportunity, with 95% of organisations understanding that cloud technology can reduce time-to-market.

 

Overcoming misconceptions with cloud technology

Misconceptions usually exist around any emerging technology and our research found that this theme continues with cloud technology.

43% of the bankers we spoke to admitted that security concerns have impeded full cloud migration – a concern that has frequently been confirmed when speaking to financial services institutions. However, cloud providers invest heavily in the security of their cloud infrastructure which, as a result, makes it almost always safer than its on-premise, client-owned counterpart.

One aspect of adopting the cloud that continues to cause concern, is that which is commonly termed the ‘digital skills gap’. More than half of banks claim a lack of cloud-savvy employees internally has slowed down adoption. At GFT, we understand that this is a major issue for the adoption of cloud technology in all sectors, including banking, and have committed to training and encouraging young people to learn the required skills and enter the sector. We recently launched our Manchester Innovation Hub – a dedicated location to support the upskilling and growth of tech roles in the north.

Going forwards, cloud technology is the primary option for banks seeking to evolve and scale their business, whilst minimising risk, time and cost. Bankers recognise these benefits and the overall findings of our research suggest they will continue to grow their investment in cloud technology. Whilst evolving traditional legacy systems is very challenging, cloud technology continues to advance and we believe that over time it will become a powerful mainstay within the financial services industry.

 

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Technology

A Smarter World: What role will electronics play in 2022

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There has been a sharp increase in technology and devices designed to make our lives simpler, faster and more productive in recent years.

Industry 4.0 is taking the digital revolution of the late 1900s one step further, combining cyber-physical systems with the power of the internet of things (IoT) to automate computerised decision-making and enhance efficiency. As a result, intelligent technology has surpassed the simple tools and gadgets people enjoy using every day; it has become a driving force for innovation and problem-solving for businesses worldwide.

The first generation of ‘smart’ technology products provided enhanced connectivity, allowing people to stream video on smart televisions or communicate wirelessly between devices. But with the development of artificial intelligence (AI) and machine learning (ML), our devices do more than simply talk to each other; they collect and interpret data to inform user experience and automate processes that would typically require human guidance.

From watches to phones, building controls to medical equipment, we are heading towards a ‘smarter’ world at lightning speed. So, in 2022 and beyond, technology will continue to evolve and improve its capabilities to deliver personalised, mechanised solutions that will optimise functions and enhance our day-to-day lives.

 

How will smart tech change our way of life?

The pandemic has significantly impacted global technology trends, with lockdowns contributing to heightened activity within the consumer electronics industry.

The demand for games consoles, smart televisions and other entertainment devices led to an 18% increase in the global consumer electronics market (excluding North America) in the first half of 2021, reflecting pandemic-related behavioural changes and consumers’ growing expectations for premium electronics. Following the outbreak of COVID-19, the public is also more conscious of their health and the limitations of our health services than ever before. Wearable technology such as smartwatches — which can remotely monitor and record physical health data — is, thus, becoming increasingly appealing.

As more and more businesses embrace remote working models, employees are enhancing their homes with innovative home technology, too. Demand for devices such as mobile stereo headsets and headphones spiked in the wake of lockdowns. Organisations are also embarking on digital transformation to secure online networks and optimise energy efficiency in modern offices.

The future of the electric vehicle market also looks bright. With governments facing global pressure to reduce carbon emissions, major automotive manufactures like Bentley, Volkswagen and Audi have pledged to cut fossil fuel cars from their product portfolios by 2030. And despite the pandemic-related semiconductor shortage that crippled the automotive industry, UK electric vehicle sales jumped 186% in 2020.

 

How will the electronics industry meet demands?

In a digital world, technology is embedded in everyday objects, and ubiquitous computing connects devices through continuous networks of sensors and servers — all of which must be carefully designed and produced by electronics manufacturers. As a result, the future of electrical engineering will depend on the industry’s ability to address the technical and logistical considerations for delivering these advanced systems and equipment.

From smart grids to intelligent lighting, IoT has the potential to revolutionise the way we live. With technology permeating so much of our lives already, local governments are investing in ‘smart cities’ that will harness data collected through the IoT and cloud-based technology to tackle social issues and improve urban life, sustainability and transport. However, the IoT will also be essential to developing new electronics.

Brexit, the pandemic and labour shortages have impacted supply chains and threatened to stunt the industry’s ability to keep up with ever-increasing demand. But embracing IoT can streamline processes, provide accurate real-time data to mitigate supply chain disruption and improve the overall quality of printed circuit boards (PCBs) and other core components within electronics. Plus, as sustainability is a core focus for businesses across sectors in 2022, developments in AI and ML will be crucial to ensuring systems are operating with the minimum energy output.

From remotely controlled wire cutters to industrial robotics performing monotonous tasks in factories, investing in robotics will also be crucial for electronics manufacturing services providers. While the industry focuses on training the next generation of engineers, adopting robotics will reduce the likelihood of human error that might affect manufacturers’ abilities to continue delivering high-quality electronics products at scale.

 

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