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CENTAGE BRINGS INTELLIGENT PLANNING TO THE MODERN OFFICE OF FINANCE

Centage responds to the need for financial intelligence that enables greater agility in the face of market changes, empowering business leaders to take intelligent risks and capitalize swiftly on new opportunities

 

Centage Corporation (www.centage.com), a leading provider of Cloud financial software that transforms how businesses budget, forecast, analyze and report with its innovative Maestro Suite, announced today a new focus on evolving its software and services to support its Intelligent Planning initiative.

 

Intelligent Planning leverages leading technology developments, and Centage’s proven automation capabilities to effectively collect, integrate, analyze, share and draw useful insights from current and forward-looking financial information. As a result, business leaders are empowered to make better, more confident decisions.

 

Intelligent Planning is a direct result of market demand for solutions that help finance teams and executives streamline the decision-making process, grounding it in accurate, up-to-date data that their organizations can use for goal setting and results tracking. The recently completed $8.5M series C funding round, led by TVC Capital, demonstrates the incredible value in the need for solutions that Centage is uniquely qualified to meet.

 

“We’ve set a new standard of automation, integration and usability for FP&A technologies. The Maestro Suite is purpose-built to facilitate effective collaboration, ensure complete accuracy and easily guide users to meet and exceed their organization-wide goals. With this level of sophistication, we don’t think the process can be termed simply budgeting, or even planning. For this reason, we believe that we have entered a new era, one that can best be described as Intelligent Planning,” said John Murdock, CEO of Centage.

 

Additionally, Centage will roll out a new website, continue to provide new assets for financial and business planners, and offer a new outlook on how the office of finance is modernizing to become a “front office” decision maker.

 

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ONE IN FIVE INSURANCE CUSTOMERS SAW AN IMPROVEMENT IN CUSTOMER SERVICE OVER LOCKDOWN, RESEARCH SHOWS

SAS research reveals that insurers improved their customer experience during lockdown

 

One in five insurance customers noted an improvement in their customer experience over lockdown, according to research conducted by SAS, the leader in analytics. This far outweighed the 11% of customers who felt it had deteriorated over the same period.

This is positive news for insurers during such challenging times, with 59% of customers also saying that they would pay more to buy or use products and services from any company that provided them with a good customer experience over lockdown.

The improvement in customer experience also coincides with a rise in the number of digital customers. Since the pandemic started, the number of insurance customers using a digital service or app has grown by 10%. Three-fifths (60%) of new users plan to continue using these digital services moving forward.

However, while the number of digital users grew over lockdown, half of the insurance customer base has not yet chosen to move to digital insurance apps or services.

 

Paul Ridge, Head of Insurance at SAS UK & Ireland, said:

“It’s impressive that there was a net improvement in customer experience during lockdown, despite the challenges the industry was facing with a transition to remote working and increased claims for things like cancelled holidays. While many were forced to wait on customer help lines for long periods, part of the improvement may be explained by even a small (10%) increase in the number of digital users.

“However, it’s clear that a huge number of customers are still yet to make the move online. It’s vital that insurers provide the most accurate, timely and relevant offerings to customers, and this is best achieved by having additional insight into online customer journeys so they can understand them better. Using analytics and AI, insurers can seize this opportunity to digitalise their customer experience and offer a more personalised approach.”

Meanwhile, for insurers that fail to offer a consistently satisfactory customer experience, the price could be severe. A third (33%) of customers claimed that they would ditch a company after just one poor experience. This number jumps to 90% for between one and five poor examples of customer service.

 

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AVATRADE NOW SUPPORTING DEPOSITS VIA PAYPAL AND RAPID TRANSFER

AvaTrade continues to grow its customer offering by adding PayPal and Rapid Transfer to its supported payment methods.

AvaTrade’s customers will now be able to make secure payments through both PayPal and Rapid Transfer for FX and CFD trading transactions. In addition to the numerous payment options already available on AvaTrade’s platform, these latest offerings will make depositing and withdrawing funds easier than ever – offering two new fast, reliable service providers that are both secure and easy to use.

PayPal offers higher maximum transfer and withdrawal limits than most banks and enables FX traders to transfer funds in 56 currencies, while Rapid Transfer – which supports over 3,000 banks worldwide – enables customers to pay directly from their bank account without leaving the platform.

Dáire Ferguson, CEO at AvaTrade, comments: “We are delighted to now be offering our traders the option to make deposits via two new payment options – PayPal and Rapid Transfer. This highlights our dedication to creating a platform that is both safe and easy to navigate, and one that puts our users first. Customer satisfaction is a top priority for us, and, by streamlining the payment process, we are optimising their experience.”

The new services are the latest in a string of developments from the online trading broker, all aimed at improving the security and user-friendliness of its trading platforms. Recent initiatives in this vein include the launch of trading protection tool AvaProtectTM, which enables traders to completely protect an asset against losses for a pre-defined period, and copy trading solution AvaSocial, which give users the power to model their own strategies on some of the most successful traders on the platform.

 

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