BENEFITS OF MOBILE HEALTHCARE APPS FOR CONSUMERS

By Sandy van Dijl, branch manager at Alexander Forbes Health

 

The healthcare industry is at the forefront of the mobile revolution

Using mobile applications (apps) on mobile devices like smartphones, tablets or laptops has made our lives easier and faster. Apps are connecting us in new ways, giving us access to a host of information. We can use apps to manage health and wellness, pregnancy, chronic illness, sleep and fitness, among others.

It is expected that more people will use apps, as mobile app technology and performance is enhanced, and more high-powered smart devices and software are used. According to Acumen Research, the global mobile medical application market will reach a market value of over US$ 24.4 billion by 2027.

 

Mobile healthcare apps

Many healthcare providers, such as medical schemes, have spent much time and effort in developing and enhancing their mobile healthcare app offerings. Mobile apps offer a dynamic and interactive environment that greatly improves the client experience.

Apps help both clients and healthcare providers to come together on one platform and communicate effectively. Apps, which are generally free for download, make it possible for healthcare providers to achieve the objective of being present where the client is.

 

Covid-19 apps

Globally, many apps trace contact and monitor symptoms to help fight against Covid-19. The COVID ALERT SA app gives South Africans the power to slow the spread of the virus by making Bluetooth-powered contact tracing possible.

Mobile healthcare apps are fast, convenient and interactive tools that offer instant access at any time. Push notification alerts keep clients engaged. App updates provide innovative features.

 

Sandy van Dijl

How mobile healthcare apps help:

  • Check savings balances and plan benefits.
  • Search for and find network service providers.
  • Book and attend virtual GP consultations.
  • Download membership cards and membership and tax certificates.
  • Track chronic illnesses and use of chronic medicines.
  • Chat live and get instant answers.
  • View healthcare benefits, records, statements and policies safely and securely.
  • Update personal details.
  • View a library of educational products, plans and complementary products.

 

Tracking devices

Smart watches, swim sensors or cycling computers connect to mobile apps. They track, monitor, communicate, motivate and reward clients for exercise and healthy behaviours.

Both healthcare providers and clients benefit, and overall healthcare costs are kept down. Rewards are usually based on engagement.

 

All stakeholders benefit

Mobile healthcare apps are improving every day, offering consumers better value, understanding and control of their healthcare benefits. Harnessing the power of healthcare apps benefits all stakeholders. In this way, communicating more efficiently and avoiding human errors offer more reliable results and patients receive better treatment.

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